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News : Moro Hub, in Collaboration with Avaya, to Spearhead Emirates NBD’s Digital Growth

#contactcenterworld, @Avaya

Dubai Marina, UAE, Feb 14, 2021 -- Moro Hub (Data Hub Integrated Solutions LLC), a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (DEWA) in collaboration with Avaya, has partnered with Emirates NBD Bank to provide the bank with an omnichannel platform – Moro Connect.

Moro Connect, built on technology powered by Avaya OneCloud, is an all-in-one Cloud Communications solution for Contact Centre as a Service (CCaaS) that will drive the bank's profitability and competitiveness and improve agent desktop experiences through the integration of core systems.

To mark the strategic partnership, HE Saeed Mohammed Al Tayer – MD & CEO of DEWA welcomed a VIP delegation from Emirates NBD Bank, chaired by HE Hesham Abdulla Al Qassim - Vice Chairman and Managing Director at the Moro Hub premises. The delegation from Emirates NBD Bank included Abdulla Qassem - Group Chief Operating Officer, Miguel Rio Tinto - Group Chief Information Officer and Ibrahim Sowaidan - Senior Vice President, Head Group Corporate Affairs. Also, Nidal Abou Ltaif, President, Avaya International, and Fadi Hani, VP for MEA & Tukey were present during the visit. And The meeting was attended by Eng. Marwan Bin Haidar, Vice Chairman of Moro Hub (Data Hub Integrated Solutions), Matar Al Mehairi, Board member of Moro Hub, Mohammad Bin Sulaiman, CEO of Moro Hub, Dr Ahmed Al Ketbi Chief Information Security Officer of DEWA and Moro Hub.

"Moro Hub operates in line with the vision and directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to make the UAE, particularly Dubai, a leader in digital solutions. As a leading data hub, our key aim is to strengthen and streamline access to data, which is in line with Dubai 10X and UAE Centennial 2071 that positions the country as a global capital of advanced digital solutions," said HE Saeed Mohammed Al Tayer – MD & CEO of DEWA.

"Emirates NBD Bank will benefit from greater flexibility, enabling it to respond quickly to changing business demands, improve customer experience, and manage costs more effectively. We are confident that the state-of-the-art technology will accelerate the bank closer to its business goals and help it in the implementation of the Dubai Vision 2021 to transform Dubai into the world’s smartest and happiest city," added HE Saeed Mohammed Al Tayer.

The delegation from Emirates NBD Bank was briefed by Mohammad Bin Sulaiman, CEO of Moro Hub on the organisation’s key services: cloud hosting services, cybersecurity, digital solutions and services and managed and managed professional services. They also had a chance to view the Smart Cities Command and Control Centre and its offered services.

Moro Connect will enhance the collaboration experience with the bank’s stakeholders by empowering its workforce, engaging with its customers and exchanging legacy systems such as business phone systems, meeting services, and on-premise contact centre solutions with a fully integrated, end-to-end cloud communications platform.

"We are pleased to partner with Moro Hub to avail of its advanced services. The partnership is a testament to the fact that businesses in the region seek innovative solutions to differentiate themselves in the digital landscape. Emirates NBD Bank has always strived to deliver exceptional, best in class customer service as an organisation. Through this partnership, we are bringing this ambition to the next level, with a broader offering of digital channels, benchmark efficiency and a state of the art omnichannel platform" said HE Hesham Abdulla Al Qassim - Vice Chairman and Managing Director from Emirates NBD Bank.

Through the implementation of Moro Connect, Emirates NBD customers can resolve inquiries and issues through multiple communication methods such as chat, social, and self-service. It will also empower agents with context across all channels, enabling them to access critical customer data from multiple sources and view the full customer journey from one interface.

"At Avaya, we understand the requirements for accelerated digital transformation, and how critical it is for our customers to stay ahead. To enable this for Emirates NBD Bank, Avaya has a long-standing strategic technology partnership, we have partnered with Moro Hub to fulfil the bank’s transformation needs. Moro Connect will give Emirates NBD Bank the flexibility and agility to scale its services and provide a platform to quickly adopt innovative solutions. This will not only fast-track growth for the bank but also contribute to Dubai’s vision of being the top city for digital solutions," said Nidal Abou-Ltaif, President, Avaya International.

#contactcenterworld, @Avaya

Veronica Silva Cusi, news correspondent
Source: https://www.morohub.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Ask How Can I Help..

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Published: Tuesday, February 16, 2021

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
PH: 8448442989

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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