Moscow, Russia, Oct 30, 2019 - The Moscow Tourist Information Support Centre has launched a new hotline for tourists in Moscow.
Visitors to the Russian capital can now get 24/7 help via a short number, as well as a ten-digit landline number. Moscow Call Centre operators will advise on how to pay fares in the metro and get to the airport, how to get from one location to another, and where to rent a bike.
They will also provide information on interesting events and festivals taking place in Moscow and give out the addresses of museums, stadiums, parks, and other attractions. In addition, hotline staff will assist tourists in the event of emergencies and advice on the addresses and opening hours of embassies, consulates, and visa centres.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
The service is currently provided in two languages: Russian and English. In the future, Chinese, French, German and Spanish will also be available.
The hotline was created by the Moscow Tourism Committee together with the Moscow IT Department on the basis of the citywide Contact Centre.
''The number of tourists visiting Moscow is growing every year, so the call center is an important step to get their feedback. The short number 122 is easy to remember and takes only a few seconds to dial on your mobile phone. Call Centre operators provide advice in Russian and English, which is vital given the growing number of foreign tourists in Moscow. To establish the Moscow Tourist Information Support Centre, we made use of our previous experience, including the hotline of the Department of Transport and Road Infrastructure Development during the 2018 FIFA World Cup'', said the Committee for Tourism.
The short number can be dialed from the mobile numbers of all Russian and foreign operators in Moscow and the Moscow Region. The ten-digit city number can be dialed from mobile and landline numbers abroad and in Russia. Calls to both numbers are charged at your operator's rates.
The hotline currently has a staff of 20, but this number will grow quickly as the call centre's workload increases.
The citywide call centre has been operating in Moscow since 2011. It receives over 2.5 million calls each month. Approximately 90 percent of calls are received by hotlines popular with Muscovites, the Moscow Unified Information Service, the Unified Control Centre, the unified service for making doctor's appointments, the Moscow Transport Call Centre and others.
Posted by Veronica Silva Cusi, news correspondent
Source: https://in.news.yahoo.com
Published: Friday, November 1, 2019
| 1.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more)    |
| 2.) |  Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
| 8.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 12.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) |
| 17.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall