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News : Mosquito Shield Contracts flooidCX to Create A Better Customer Experience for Customers & Franchisees

#contactcenterworld, @flooidCX

Toronto, ON, Canada, April 7, 2020 -- flooidCX Corp. (OTCQB:FLCX) announces its latest contract win with Mosquito Shield Franchise Corporation to design and build out its customer experience CRM solution in order to provide a better customer experience for its customers and franchisees.

David Briggs founded Mosquito Shield Franchise Corporation in 2012.

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"Year-over-year, 90% of our customers who sign on for a full season of service renew with us for the following season while 60% of all customers surveyed say that they have recommended Mosquito Shield to their family and friends. With this kind of overall customer satisfaction, we've been searching for a unified customer experience solution to manage our entire organization while maintaining that great experience our customers & franchisees expect." said David Briggs, CEO of Mosquito Shield Franchise Corporation.

Brad Maher, VP Director of Operations, added "We have looked at numerous other solutions in the market today, but none could offer the flexibility in customization to suit our needs. We required a solution that would allow seamless integration to other solutions we already have in place, while at the same time, the ability to communicate with our franchisees and customers all on one platform. It also had to be easy to use with minimal learning curves. flooidCX not only met but exceeded our expectations and equally as important at a fraction of the costs of other solutions."

"Mosquito Shield came to us with very specific needs and challenged us to create some very cool features specific to the franchise industry. The ease in customization stems from the flexibility of our platform, that it's agnostic to any sector allowing us to build customized solutions at a fraction of the cost and time of other solutions in the CRM market today. In addition, our Contact Us Widget instantly converts any static "Contact Us" page into a ‘Call-Center-like' experience allowing Mosquito Shield and its franchisees to capture all incoming customer care or inquiries and auto-routing to pre-assigned departments, agents or franchisees." stated Richard Hue, Founder & CEO of flooidCX Corp. Who also added, "the new customized features will offer a way for franchisors like Mosquito Shield to monitor, manage and communicate with each franchisee while simultaneously providing them with an independent solution to manage their entire customer experience logistics."

#contactcenterworld, @flooidCX

Posted by Veronica Silva Cusi, news correspondent
Source: flooidCX Corp


About flooidCX:
Company LogoflooidCX is the customer care solutions company. We are the global experts who help bridge the customer care and feedback gap between companies and consumers by unifying communications and collaborations. We utilize our proprietary intuitive suite of solutions that assist businesses to listen, learn and reach out to consumers at the right time. We improve customer retention and increase new sales via upsells and cross-selling.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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