News : Most Customers Acknowledge Good Customer Service
Vancouver, B.C., Canada, Oct 2, 2015 -- It’s not unusual for customers to report bad service experiences, but it might surprise many to learn good deeds also get noticed.
"I think it’s just our natural instinct to always rant and complain," says Ashleigh Brown with OfficeTeam. "Seven out of 10 say they would actually comment on good customer service. I think it’s just becoming more prevalent."
She adds survey found many of us are also willing to overlook a bad first impression.
"We’re willing to overlook it once. But seemingly, if it happens to us twice, in our survey we found that 44 per cent wouldn’t go back to that company."
Brown notes it’s important for companies to set themselves apart, since there are so many ways for people to get their thoughts out on social media.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keys To Technology
Published: Tuesday, October 6, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact i...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...