News : Most Customers Acknowledge Good Customer Service
Vancouver, B.C., Canada, Oct 2, 2015 -- It’s not unusual for customers to report bad service experiences, but it might surprise many to learn good deeds also get noticed.
"I think it’s just our natural instinct to always rant and complain," says Ashleigh Brown with OfficeTeam. "Seven out of 10 say they would actually comment on good customer service. I think it’s just becoming more prevalent."
She adds survey found many of us are also willing to overlook a bad first impression.
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"We’re willing to overlook it once. But seemingly, if it happens to us twice, in our survey we found that 44 per cent wouldn’t go back to that company."
Brown notes it’s important for companies to set themselves apart, since there are so many ways for people to get their thoughts out on social media.
Posted by Veronica Silva Cusi, news correspondent
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