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News : Motherwell-based Ascensos to Open First Contact Centre in Turkey

#contactcenterworld, @ascensos

Istanbul, Turkey, July 14, 2020 -- Motherwell-based customer service provider Ascensos is to open its first contact centre in Turkey.

Chief executive John Devlin says the multilingual workforce in Istanbul will help the firm to pick up business in Eastern Europe, the Middle East and other parts of Asia.

Ascensos already has contact centres in Motherwell, Clydebank, the Isle of Wight, the Netherlands and Romania. The new centre will be in Istanbul's cosmopolitan business district.

Devlin said: "Turkey is the perfect cosmopolitan hub from which to seize growth in a profoundly changing retail trading landscape. It opens up opportunities for Ascensos to compete in new markets, such as Germany and the Middle East, helping brands reach into the UK and EU as well as to better serve their domestic and regional customers."

Devlin was part of the management team that sold Airdrie-based call centre firm BeCogent to French group Teleperformance in 2010. He co-founded Ascensos in 2013 with former BeCogent colleagues Dermot Jenkinson and Katrine Young. Ascensos' clients include KFC, Game, Aldi, Travis Perkins, Axa and DFS.

He says the move will enable UK clients to win business across Europe but also also brands expand in the opposite direction.

Devlin said: "We see the same global growth opportunities that our clients do coming out of the Covid-19 lockdown, particularly looking deeper into Europe and Asia, although this is a move we began planning before the coronavirus pandemic. We will help them develop those opportunities, using our strong regional connections and innovative, agile customer support culture.

"Our expertise in managing omnichannel customer engagement in the UK, one of the most competitive and demanding markets in the world, is invaluable to retailers based in other parts of the globe."

Istanbul attracts workers from across Eastern Europe and the Middle East, and much of its workforce is fluent in languages such as English, German, Russian, Greek, Spanish and Arabic.

Ascensos executive chairman Dermot Jenkinson added: "The launch of Ascensos Turkey is a key strategic move for us, and Istanbul is the appropriate place to be geographically because of its long history as the bridge between trading worlds."

#contactcenterworld, @ascensos

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insider.co.uk/


About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
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Today's Tip of the Day - Self-Service Functionality

Read today's tip or listen to it on podcast.

Published: Wednesday, July 15, 2020

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2021 Buyers Guide Automation

 
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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
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Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

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*Automated / Scheduled Temporary Agent Skills Configuration Management
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