#contactcenterworld, @ascensos
Motherwell, UK/Antalya, Turkey, Dec 15, 2021 -- Motherwell-headquartered contact centre outsourcer Ascensos is further expanding its global footprint with the opening of a second base in Turkey.
The group is set to launch its new site, in Antalya, in January, in a move that will bring 300 jobs to the local economy. It marks the firm’s second venture into Turkey, after opening its Istanbul office in 2020, which currently employs more than 300 people.
John Devlin, chief executive and co-founder of Ascensos, said: "Our Istanbul operation has been extremely successful since launching around 18 months ago, so I’m looking forward to expanding our network in Turkey and cementing our position there as a highly regarded employer."
Last month, the firm, established in 2013, said it would be expanding its Motherwell headquarters in a move that is set to create hundreds of additional jobs. It has increased the capacity at the HQ base with an additional 300-seat, 18,000-square foot office space.
The new facility sits adjacent to the company’s existing site in the North Lanarkshire town, creating its "Motherwell Campus".
The launch of its Antalya site follows a successful year for Ascensos, which has seen the firm open in a string of new locations, including an expansion into South Africa with the opening of its Cape Town office and, closer to home, the launch of a local hub in Stranraer.
Sponsor message - content continues below this message
the 2024 '19th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
Devlin added: "It’s fantastic to be in a position where, as well as our recent growth in the UK, we continue to develop our international business and further extend the reach of our global proposition.
"There is a large pool of highly impressive, multilingual talent in Turkey, which makes it a great location from which to service our ever-expanding global network of customers.
"The new site in Antalya is really modern and very close to the city centre, so I think a lot of locals will be interested in joining the team, and I look forward to playing a part in the long-term success of the regional economy," he added.
#contactcenterworld, @ascensos
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.scotsman.com
About Ascensos:
Ascensos provides contact centre services in The UK.
Published: Friday, December 17, 2021
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) |
| 7.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 14.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 15.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
| 16.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall