Windsor, ON, Canada, March, 2021 -- Doxim, a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced that Motor City Community Credit Union has selected Doxim Self-Service Account and Loan Origination, a further step towards creating a true omnichannel experience for Motor City members.
The self-service solution from Doxim will enable a complete, end-to-end digital account opening and loan origination process, right from ID verification to funding and creation of the account in core banking platforms. It integrates seamlessly with Doxim User-Assisted Loan Origination, which is a core component of the credit union’s existing technology stack.
"Providing more digital channels was already on our roadmap, but with the onset of the global pandemic, we felt an additional urgency to invest in innovative, reliable ways for members and prospective members to do business with our credit union remotely," explained Matt Hébert, Manager of Innovation at Motor City. "We selected Doxim’s solution because it offers a unique level of interoperability and a seamless integration between user-assisted and self-service channels, a core capability in maintaining our high touch approach to member relationships."
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In addition, a key requirement for Motor City, is the ability for members to begin an application on one channel and switch seamlessly to another to complete the process. "We want the user-assisted service to fully support the self-service process. Doxim’s solution incorporates smart features, such as business messaging, which enables Motor City representatives to identify an abandoned application, send a message to the member or prospective member from the platform, and assist in completing the application."
"We’re very excited to expand our relationship with Motor City, which has been a valued Doxim client for many years now," indicated Doxim VP for Payments and CEM Sean Kennelly. "The Motor City team have expressed interest in sharing ideas and helping to innovate the solution going forward, and we look forward to bringing our digital engagement vision and expertise to the partnership."
About Motor City Community Credit Union
Posted by Veronica Silva Cusi, news correspondent
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Monday, March 8, 2021
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