News : Motorola Solutions to Improve New Orleans’ Emergency Response System
June 30, 2014 -- Motorola Solutions is to integrate texting capabilities into New Orleans Parish Communication District’s (OPCD) computer-aided dispatch (CAD) system to improve its emergency response processes.
Located in the US state of Louisiana, OPCD provides the city’s emergency call centre and serves more than 370,000 citizens and millions of tourists each year. The department handles more than one million 911 calls annually, routing requests to 16 police, four fire and three emergency medical services (EMS) dispatchers across the city.
In September 2013, OPCD implemented Motorola’s PremierOne CAD solution to integrate formerly disparate police, fire and emergency medical services (EMS) applications, a 911 call system, mobile terminals, tablets and a data warehouse into one intelligent system. OPCD is currently working with Motorola to integrate texting capabilities into the solution and is also exploring options for working with video feeds and the state-wide radio system.
"We have a set of rules built into the system that identifies the type of call, the locations, and the personnel and resources required," said Karl Fasold, OPCD system administrator. "If the call is routed to the fire department, the CAD determines the closest station with available equipment and manpower."
Drawing on multiple systems, calls are also cross-referenced with historical data and a mapping system, which is used to notify dispatchers and responders of prior incidents at an address or involving the person.
Posted by Veronica Silva Cusi, news correspondent
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Motorola Solutions, Inc. is an American data communications and telecommunications equipment provider that succeeded Motorola Inc., following the spinoff of the mobile phones division into Motorola Mobility in 2011.
Published: Wednesday, July 2, 2014