News : Movement Mortgage Chooses 8x8 Enterprise Cloud Communications
San Jose, CA, USA, May 16, 2016 -- 8x8, Inc. (Nasdaq: EGHT), a provider of global Enterprise Communications as a Service (ECaaS), announced that it has been selected by Movement Mortgage, a mortgage loan company, to replace its legacy communications system with 4,500 seats of 8x8's Virtual Office (VO) solution. Movement Mortgage, after an extensive multi-vendor review, chose 8x8 for its enterprise-grade cloud solution, call quality and reliability, single number reach, and mobile capabilities.
As Movement Mortgage experienced expansion, it outgrew its legacy telephony system and transitioned to a self-hosted hybrid environment with multiple hosting providers and carriers. With four operation centers and branches across the United States, the hybrid system had latency issues, poor call quality and dropped calls, impacting customer service and the company's overall ability to scale. In addition, this hindered the internal IT team's productivity - 20 percent of IT's time was spent handling phone-related issues.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"We are averaging about 200 new employees per month, and with a number of inter-branch transfers we need to get people up and running with seamless desktop and mobile communications immediately. Our legacy system made it difficult to efficiently handle personnel changes and affected our productivity," said Casey Crawford, CEO of Movement Mortgage. "When we looked into revamping our communications infrastructure, it was imperative for us to find a partner that had experience supporting businesses of our size and scale, with distributed and mobile workforce requirements. 8x8 fit the bill perfectly."
"We are thrilled to support Movement Mortgage in its rapid growth phase," said Vik Verma, CEO, 8x8. "With requirements for seamless and continuous communications between real estate agents, loan officers in the field and home buyers, we enable Movement Mortgage to focus on its core business and entrust its critical day-to-day communications to us."
Posted by Veronica Silva Cusi, news correspondent
Source: 8x8, Inc.
Today's Tip of the Day - Play Your Agents Their Calls
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, May 17, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...