News : Movement Mortgage Chooses 8x8 Enterprise Cloud Communications
San Jose, CA, USA, May 16, 2016 -- 8x8, Inc. (Nasdaq: EGHT), a provider of global Enterprise Communications as a Service (ECaaS), announced that it has been selected by Movement Mortgage, a mortgage loan company, to replace its legacy communications system with 4,500 seats of 8x8's Virtual Office (VO) solution. Movement Mortgage, after an extensive multi-vendor review, chose 8x8 for its enterprise-grade cloud solution, call quality and reliability, single number reach, and mobile capabilities.
As Movement Mortgage experienced expansion, it outgrew its legacy telephony system and transitioned to a self-hosted hybrid environment with multiple hosting providers and carriers. With four operation centers and branches across the United States, the hybrid system had latency issues, poor call quality and dropped calls, impacting customer service and the company's overall ability to scale. In addition, this hindered the internal IT team's productivity - 20 percent of IT's time was spent handling phone-related issues.
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"We are averaging about 200 new employees per month, and with a number of inter-branch transfers we need to get people up and running with seamless desktop and mobile communications immediately. Our legacy system made it difficult to efficiently handle personnel changes and affected our productivity," said Casey Crawford, CEO of Movement Mortgage. "When we looked into revamping our communications infrastructure, it was imperative for us to find a partner that had experience supporting businesses of our size and scale, with distributed and mobile workforce requirements. 8x8 fit the bill perfectly."
"We are thrilled to support Movement Mortgage in its rapid growth phase," said Vik Verma, CEO, 8x8. "With requirements for seamless and continuous communications between real estate agents, loan officers in the field and home buyers, we enable Movement Mortgage to focus on its core business and entrust its critical day-to-day communications to us."
Posted by Veronica Silva Cusi, news correspondent
Source: 8x8, Inc.
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, May 17, 2016
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