News : Mowasalat Apologizes to Qatar Taxi Seekers for Call Center Outages
Doha, Qatar, July 21, 2016 -- Taxi-seekers in Qatar are having a hard time booking Karwa drivers this week following an intermittent call center outage.
According to state-backed transportation company Mowasalat, the problem was due to a technical issue that only affected users for a few hours on Monday and Tuesday.
However, this morning, customers continued to complain about booking problems when trying to reach 4458888:
In a statement yesterday, Mowasalat apologized for the "technical hiccup," which it said especially affected taxi availability at Hamad International Airport (HIA).
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
It added that as IT worked to remedy the issue, the company has advised drivers to work overtime and to spend their shifts ensuring taxi availability on the streets, popular hotspots and at HIA.
Alternatively, customers can use Mowasalat’s smartphone app to request a taxi booking, and get picked up by the Karwa nearest to their current location.
ILoveQatar.net also has this handy list of ride booking apps – including Uber and Careem – that let you book a cab without having to make a call.
According to Mowasalat, the company is taking steps to avoid any further outages in the future:
"We are planning to constantly evaluate through feedback system from the taxi app and enhance our features for higher availability system and highest customer satisfaction," it said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From Mowasalat
The State-owned transport company of Qatar.
Published: Monday, July 25, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...