2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : MP Calls for Call Centre Probe
Cumbria, England, Aug 27, 2014 -- An urgent review should be launched into a Cheshire fire control centre which handles emergency calls in Cumbria, according to Westmorland and Lonsdale MP Tim Farron.
He is writing to the Secretary of State Eric Pickles asking him to order an independent study after the Warrington call centre ordered a fire crew in north Cumbria to attend an emergency near Bolton.
Stunned firefighters at Carlisle East fire station received a printout message telling them about a man trapped near Rivington Reservoir in Lancashire – a 200-mile round trip away.
Mr Farron said the mistake was made by the North West Fire Control Centre in Warrington, which now handles emergency calls across the region and replaces a system of local switchboards.
The Fire Brigades Union (FBU) has claimed lives are being put at risk because of 'failings' at the new North West Fire Control Centre.
The union said it was 'inundated' with daily complaints about the computer system crashing and contact being lost with mobile fire crews. The centre opened in May and answers 999 calls for Greater Manchester, Lancashire, Cheshire and Cumbria.
Mr Farron, who discussed the issue with senior FBU officials in Kendal on Saturday, said: "This project has been called a 'white elephant' and it really is.
"How can we expect someone in Warrington to know the difference between Staveley-in-Westmorland and Staveley-in-Cartmel when someone calls in distress? I hope that Eric Pickles will urgently look at this new evidence and agree to a review of the situation."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Voice Mail
More Editorial From North West Fire Control
About North West Fire Control:
North West Fire Control is a public sector company set up exclusively by the Fire Services in the North West to jointly handle all 999 emergency calls and be responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester and Cheshire.
Published: Thursday, August 28, 2014