Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : MP Raises Questions on NHS111 Helpline
Scilly, UK, Jan 14, 2015 -- Scilly’s MP has raised concerns in Parliament about the NHS111 helpline. It follows a correspondence from a constituent who wrote to him to say they felt "frustrated, patronised and ultimately quite vulnerable" after calling the helpline.
The call handler went through a series of questions with the pensioner, one of which was, "are you conscious?"
Andrew George is also unhappy that the call centre is based 200 miles away in Newport in Wales.
Minister Norman Lamb responded saying that Christmas was a busy period but he accepted there needs to be improvement.
Mr George has called for a review of the service.
In 2012, when the NHS111 line was announced, Scilly’s councillors were told that around 650 calls had been placed annually from Scilly to the NHS Direct service it replaced.
Dr John Garman urged residents to continue to use the local number 422628, which is routed through the hospital. John felt that local clinicians, rather than call centre staff on the mainland, were better placed to tailor a response to the needs of patients here.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From NHS Direct
About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Thursday, January 15, 2015