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News : MPBSE Helpline Receives 1,73,849 Calls So Far

#contactcenterworld

Bhopal, India, Oct 5, 2020 -- Madhya Pradesh Board of Secondary Education (MPBSE) counseling helpline received 1,73,849 students’ calls so far. A number of students are dialing MPBSE counseling helpline for seeking help in stream and career selection and basic enquiries related to further study process. The helpline is receiving a large number of calls these days from students asking about their queries got clear and other subject related queries.

The students are also asking about the study criteria as per the National Education Policy (NEP) provisions. According to the counsellors, the maximum number of calls from students is related to the career selection and online studies. The students are also raising a number of queries related to online studies, examinations and further situation of covid-19. The helpline is receiving around 500 calls from students daily on almost days.

The helpline received 316 calls on Sunday including 123 in the morning, 98 in the afternoon and 95 in the evening. While on Saturday, the helpline recorded 859 calls including 284 calls in the morning shift, 430 in the afternoon shift and 145 in the evening shift. Among these calls, mostly calls were made by the students were related to the education policy, stream selection, compartment examination result declaration date and confusion among the students related to the academic sessional examinations amid covid-19.

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As per the instructions of the Rajya Shiksha Kendra, subject experts will present online presentation of lesson plan under Science Technology Engineering and Mathematics (STEAM) education on Monday. On every Monday, the evaluation of lesson plans is being presented by the subject experts for ten scheduled weeks. The Kendra has prepared schedule for ten weeks where on every Monday there will be online presentation of lesson plan by teachers.

A webinar was also held on September 16 in this regard. From September 21, the Kendra has started the online presentation of at least three lesson plans. On the basis of STEAM education lesson plan checklist, the evaluation will be performed. Lesson plan is being prepared in file format and presented in NCERT. School teachers will attend the subject webinars.

The Kendra has established a special team for STEAM and PISA education. IASE Bhopal subject experts have prepared lessons which are being provided to committee members online. After receiving the feedback, lesson plan has to be prepared accordingly. For the evaluation of lesson plan, the Kendra has established committees.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehitavada.com


About Madhya Pradesh Board of Secondary Education:
Company LogoBoard of Secondary Education, Madhya Pradesh (abbreviated MPBSE) is a board of school education in Madhya Pradesh State of India.
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Today's Tip of the Day - Be Creative With Wallboards

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Published: Wednesday, October 7, 2020

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2022 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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