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News : Mphasis Javelina and Comm100 Announce Strategic Partnership

#contactcenterworld, @mphasis, @Comm100

New York, NY, USA, Aug, 2020 -- Mphasis (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in cloud and cognitive services, announces a strategic partnership with Comm100, enabling customers to accelerate their digital omnichannel communications strategy via the integrated Mphasis Javelina(R) and Comm100 offering.

The offering was facilitated through Mphasis Sparkle Innovative Program, which curates new technologies to build futuristic solutions for enterprises. 

Javelina(R), Mphasis' technology-forward benefits management platform, is known in the healthcare industry for its business configuration capabilities and real-time integrations with key industry ecosystem partners. Now Javelina(R), powered by Comm100, possesses a unified digital omnichannel communications platform, transforming customer engagement efforts, improving customer satisfaction through live chat, chatbots, email, SMS, and social media.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"It is our passionate goal to enable our customers in creating the most genuine, personalized and impactful member experience possible in the healthcare industry today," said Sally Else, President, Mphasis Javelina(R). "To do this, we have selected Comm100 to power intelligent digital exchanges which will put members in control of their data and time as they interact with healthcare organizations. Moving into the new normal requires sensitivities to security and personalization which will create the confidence members deserve in today's world. Comm100 and Mphasis Javelina(R) create this foundation."

"Mphasis Javelina understands that healthcare organizations today are held to the same customer service standards as every other industry, which means they have to be available wherever and whenever the client wishes," said Ty Rottare, Comm100 Vice President of Global Channels. "Comm100's omnichannel customer engagement platform will help their customers exceed these expectations with minimum effort and maximum security. We're proud to be an Mphasis Javelina partner and we look forward to blazing the trail in digital-first customer engagement for the healthcare industry together," he added.

#contactcenterworld, @mphasis, @Comm100

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Mphasis:
Company LogoMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
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About Comm100 Network Corporation:
Company LogoComm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, August 24, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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