New York, NY, USA, Aug, 2020 -- Mphasis (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in cloud and cognitive services, announces a strategic partnership with Comm100, enabling customers to accelerate their digital omnichannel communications strategy via the integrated Mphasis Javelina(R) and Comm100 offering.
The offering was facilitated through Mphasis Sparkle Innovative Program, which curates new technologies to build futuristic solutions for enterprises.
Javelina(R), Mphasis' technology-forward benefits management platform, is known in the healthcare industry for its business configuration capabilities and real-time integrations with key industry ecosystem partners. Now Javelina(R), powered by Comm100, possesses a unified digital omnichannel communications platform, transforming customer engagement efforts, improving customer satisfaction through live chat, chatbots, email, SMS, and social media.
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"It is our passionate goal to enable our customers in creating the most genuine, personalized and impactful member experience possible in the healthcare industry today," said Sally Else, President, Mphasis Javelina(R). "To do this, we have selected Comm100 to power intelligent digital exchanges which will put members in control of their data and time as they interact with healthcare organizations. Moving into the new normal requires sensitivities to security and personalization which will create the confidence members deserve in today's world. Comm100 and Mphasis Javelina(R) create this foundation."
"Mphasis Javelina understands that healthcare organizations today are held to the same customer service standards as every other industry, which means they have to be available wherever and whenever the client wishes," said Ty Rottare, Comm100 Vice President of Global Channels. "Comm100's omnichannel customer engagement platform will help their customers exceed these expectations with minimum effort and maximum security. We're proud to be an Mphasis Javelina partner and we look forward to blazing the trail in digital-first customer engagement for the healthcare industry together," he added.
Posted by Veronica Silva Cusi, news correspondent
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
About Comm100 Network Corporation:
Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
Published: Monday, August 24, 2020
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