#contactcenterworld, @mphasis, @KoreDotAI
New York, Orlando, May 24, 2023 - Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, an enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients.
As the Platinum Partner of Kore.ai, Mphasis will benefit from their platform technology as well as go-to-market, product development and engineering support while augmenting the joint capabilities of both the companies. The partnership aligns into the Mphasis philosophy of being a Cloud-Native and Cognitive-First company.
Through a long-term engagement, Mphasis and Kore.ai will build synergies to ensure better integration, implementation, solutions development and product engineering, and deliver conversational AI solutions to their enterprise customer base that will set new standards for customer, employee, and agent experiences.
"Conversational AI solutions are leading the way in which enterprise clients are interacting with their end customers. We are excited to partner with Kore.ai to drive innovation and accelerate growth in this nascent yet disruptive space," said Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis. "Kore.ai, being an undisputed leader in this space, will bring its superior technology capabilities, enterprise-grade Experience Optimization (XO) Platform and the latest generative AI innovations that will complement our product engineering capability for solution development. Additionally, this partnership will also help accelerate cross-selling opportunities into Kore.ai’s existing client base, particularly in the contact center transformation space," he added.
"Conversational AI is having a tremendous impact on every industry," said Kore.ai CEO and Founder Raj Koneru. "We automate billions of interactions every year through our conversational AI platform and solutions, and have already delivered an estimated $1 billion in cost savings to global enterprise customers. We chose Mphasis as our strategic partner due to the synergy between our experience optimization offerings and their service portfolio. And together, we will accelerate innovation and drive growth, providing exceptional solutions and experiences to our customers."
The partnership reflects the long-term commitment of both Mphasis and Kore.ai to deliver sustainable value and drive industry transformation across AI solutions.
#contactcenterworld, @mphasis, @KoreDotAI
Posted by Veronica Silva Cusi, news correspondent
Source: https://kore.ai
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
About Kore.ai Inc.:
Kore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
Published: Friday, May 26, 2023
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