News : mplsystems Expands Sales Team with New Appointment
Warwick, UK, June 30, 2016 -- mplsystems, contact centre and field service technology providers, have announced Dave Ormston has joined the company to expand their rapidly growing sales team.
Dave joins us from a private Consultancy firm, where he worked with many large and global clients, maximising their value through expert consulting and increasing the scope of favourable partnerships. His skillset specialises in unlocking the potential in investment decisions of IT deployments, while rendering the workforce with higher levels of efficiency. Dave has also spent many years at IBM as a Deployment & Value Realisation Leader, accelerating integrated service management solutions and using business metrics designs, collections, comparisons and exploitations.
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As a new member of the team, Dave will implement a key focus on customer satisfaction during and after the deployment stages of our contact centre solution software. He will be ensuring the fastest realisation of value to customers and business partners through optimised efficiency and reduced costs for every deal.
Jon Meredith, Sales Director, mplsystems comments, "I am pleased to welcome Dave to the growing sales team at mplsystems. With his knowledge and experience within the IT deployment sector, Dave will be an attribute to the company’s ongoing progress and expansion."
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mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations. Our intelligentContact (iContact) technology can be delivered on premise or in the Cloud, automating with business processes and back office applications to reduce costs and enhance the customer experience. All iContact applications can be deployed independently or brought together in one cohesive solution and are flexible enough to fit around the customer handling requirements of even the most complex of organisations. With over 15 years of contact centre practitioner experience, mplsystems now works with more than a thousand clients globally in the financial services, facilities management, retail, healthcare and leisure sectors, enabling them to gain a competitive edge by extending customer contact throughout the organisation. mplsystems is a Gold Certified Partner in the Microsoft Partner network.
Published: Friday, July 1, 2016