News : mplsystems Named Visionary in Gartner’s 2016 Magic Quadrant
London, UK, Dec 12, 2016 -- mplsystems, a provider of contact centre and field service technologies, announce for the second consecutive year that they have been identified as a Visionary in Gartner’s Magic Quadrant for Contact Centre as-a-Service (CCaaS) for Western Europe. Once again the company was positioned furthest for completeness of vision in the Visionaries quadrant.
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"We are thrilled that for the second consecutive year, Gartner have recognised us as a Visionary of CCaaS, which we believe is due to our ability to deliver true omni-channel customer service through our combination of CCaaS and CRM," comments CEO, Paul White. "For the last 10 years we have helped contact centres across Europe transform efficiency and customer experience and have become one of the most respected companies in the contact centre space. We are leading the way towards omni-channel customer care with our uniquely configurable unified agent desktop and innovative new features, like our AI based virtual agent technology. Once again, thanks to our fantastic team and customers for making this possible and watch this space as we continue to deliver technology which will mould the omni-channel experience of the future."
mplsystems feel that being named a Visionary reinforces the importance of their continued technology investments and according to the report; "Visionaries are suppliers with strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development; however, they are still quite small in the region due to their recent market entry or their limited investment in inorganic growth (by acquisition)." Gartner included only 3 visionaries in this report and of these mplsystems was furthest along the axis of ‘completeness of vision’.
Posted by Veronica Silva Cusi, news correspondent
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