News : mplsystems Secures Funding Award From Innovate UK
Warwick, UK, May 6, 2016 -- mplsystems, a provider of field service management solutions, have announced that they have just won their second funding award from the UK’s innovation agency, Innovate UK. The ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project will prototype a customer service application to enable real-time responsive optimisation of field service technicians, combining predictive scheduling using Internet of Things (IoT) and other external feeds.
"Scheduling technicians and optimising routes in real-time is a challenge for any business which provides service in the field. Couple that with unforeseen events such as traffic delays, overruns and customer changes and the result is that these companies are forced to trade off efficiency against customer service. Today companies rely on inefficient manual or partly automated internal processes and are therefore unable to react quickly. The potential for new algorithms as a ‘game changer’ is high, plus we can combine the latest Internet of Things (IoT) devices to predict and resolve break-downs before they occur," comments Pauls White, CEO, mplsystems.
Posted by Veronica Silva Cusi, news correspondent
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mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations. Our intelligentContact (iContact) technology can be delivered on premise or in the Cloud, automating with business processes and back office applications to reduce costs and enhance the customer experience. All iContact applications can be deployed independently or brought together in one cohesive solution and are flexible enough to fit around the customer handling requirements of even the most complex of organisations. With over 15 years of contact centre practitioner experience, mplsystems now works with more than a thousand clients globally in the financial services, facilities management, retail, healthcare and leisure sectors, enabling them to gain a competitive edge by extending customer contact throughout the organisation. mplsystems is a Gold Certified Partner in the Microsoft Partner network.
Published: Monday, May 9, 2016