News : Mplsystems Strengthens Project Management Team with Tim Knott
Warwick, UK February 29, 2016 -- Mplsystems, contact centre and field service technology providers, have announced Tim Knott has joined the company to expand their project management team.
Tim brings with him a wealth of both IT and Project Management experience joining us from field service software providers, Tesseract, where he worked as an Application Consultant. Tim’s role at Tesseract included application and technical support, consulting and project management where he was responsible for scoping requirements and project managing the implementation of customer projects.
Joining the team at mplsystems, Tim will be instrumental in future client projects, where field-service is the primary requisite. Tim will be introduced to clients immediately, driving the mplsystems solution delivery to meet our client’s operational and commercial ambitions.
Martyn Cranfield, Technology Operations Manager, mplsystems comments "I am delighted to welcome Tim to the growing project management team at mplsystems. With his knowledge and experience within the field service management industry Tim will become a key member of the team and will play a pivotal role in the winning and completion of new customer projects."
Posted by: Laura Collins, Editorial Management
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mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations. Our intelligentContact (iContact) technology can be delivered on premise or in the Cloud, automating with business processes and back office applications to reduce costs and enhance the customer experience. All iContact applications can be deployed independently or brought together in one cohesive solution and are flexible enough to fit around the customer handling requirements of even the most complex of organisations. With over 15 years of contact centre practitioner experience, mplsystems now works with more than a thousand clients globally in the financial services, facilities management, retail, healthcare and leisure sectors, enabling them to gain a competitive edge by extending customer contact throughout the organisation. mplsystems is a Gold Certified Partner in the Microsoft Partner network.
Published: Thursday, March 3, 2016