Lisle, IL, USA, April 13, 2020 -- Midwest Real Estate Data (MRED) puts a daily emphasis on serving real estate professionals. For the 11th straight year, MRED’s Help Desk has delivered service and has the trophy case to prove it.
The Support Center for Chicagoland’s multiple listing service (MLS) was named a top contact center based on objective, metrics-driven performance data including caller satisfaction, average hold time, and average talk time. MRED’s Help Desk has earned this distinction annually since 2010, including being named the #1 small-sized center in North America in 2019.
BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world since 1995 and maintains a call center metrics database.
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"Our team does an incredible job of quickly and kindly connecting real estate professionals to the answers and resources they need," said MRED Support Center Manager Katrina Bressler. "We’re thrilled to be named a top contact center because it means we’re meeting our goal of helping our subscribers succeed."
MRED also recently launched a Knowledge Base with answers to common questions. Subscribers can use this 24/7 online tool to find answers to frequently asked questions, enter support tickets, and request new features.
"The MRED contact center is among the best of its size in the industry," said BenchmarkPortal CEO Bruce Belfiore. "This award was granted on the basis of metrics-driven performance. MRED stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do, and we congratulate them on their accomplishment."
"MRED strives to be a helpful industry ally for brokerages and associations in our marketplace and we recognize that customer support is essential," said MRED President/CEO Rebecca Jensen. "Our staff works hard to make the support process easy and we’re honored to once again receive this award for serving our real estate professionals well."
Posted by Veronica Silva Cusi, news correspondent
About Midwest Real Estate Data (MRED):
Midwest Real Estate Data (MRED) is one of the largest multiple listing services (MLSs) in the nation, servicing Chicagoland and spanning northern Illinois, southern Wisconsin, and northwest Indiana. MRED is dedicated to serving its more than 45,000 real estate professionals from over 7,300 offices. As a leading MLS, MRED takes pride in offering important game-changing products and services for its subscribers. MRED’s Help Desk has been named one of the best support centers in North America in its class during each of the last 10 years, including a
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Tuesday, April 14, 2020
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