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News : MRED Help Desk Earns Top Honors for 11th Year in a Row

#contactcenterworld, @BenchmarkPortal

Lisle, IL, USA, April 13, 2020 -- Midwest Real Estate Data (MRED) puts a daily emphasis on serving real estate professionals. For the 11th straight year, MRED’s Help Desk has delivered service and has the trophy case to prove it.

The Support Center for Chicagoland’s multiple listing service (MLS) was named a top contact center based on objective, metrics-driven performance data including caller satisfaction, average hold time, and average talk time. MRED’s Help Desk has earned this distinction annually since 2010, including being named the #1 small-sized center in North America in 2019.

BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world since 1995 and maintains a call center metrics database.

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"Our team does an incredible job of quickly and kindly connecting real estate professionals to the answers and resources they need," said MRED Support Center Manager Katrina Bressler. "We’re thrilled to be named a top contact center because it means we’re meeting our goal of helping our subscribers succeed."

MRED also recently launched a Knowledge Base with answers to common questions. Subscribers can use this 24/7 online tool to find answers to frequently asked questions, enter support tickets, and request new features.

"The MRED contact center is among the best of its size in the industry," said BenchmarkPortal CEO Bruce Belfiore. "This award was granted on the basis of metrics-driven performance. MRED stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do, and we congratulate them on their accomplishment."

"MRED strives to be a helpful industry ally for brokerages and associations in our marketplace and we recognize that customer support is essential," said MRED President/CEO Rebecca Jensen. "Our staff works hard to make the support process easy and we’re honored to once again receive this award for serving our real estate professionals well."

#contactcenterworld, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Midwest Real Estate Data (MRED):
Company LogoMidwest Real Estate Data (MRED) is one of the largest multiple listing services (MLSs) in the nation, servicing Chicagoland and spanning northern Illinois, southern Wisconsin, and northwest Indiana. MRED is dedicated to serving its more than 45,000 real estate professionals from over 7,300 offices. As a leading MLS, MRED takes pride in offering important game-changing products and services for its subscribers. MRED’s Help Desk has been named one of the best support centers in North America in its class during each of the last 10 years, including a
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

More Editorial From Midwest Real Estate Data (MRED)

Published: Tuesday, April 14, 2020

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2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

5.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

6.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
PH: 0217991445

7.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 

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