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News : MRED Help Desk Ranked #1 in National Contest

#contactcenterworld, @BenchmarkPortal

Lisle, IL, USA, March, 2019 -- The Midwest Real Estate Data Help Desk is the best in its class, according to contact center industry provider BenchmarkPortal.

The benchmarking agency rated MRED as the top small-sized center in the country based on metrics-driven performance data such as caller satisfaction, average hold time, and average talk time. The first-place distinction in 2019 marked the 10th straight year MRED's Help Desk was named a top contact center.

"Our entire team is singularly focused on providing real estate professionals with the best service possible," said MRED Support Center Manager Katrina Bressler.

#contactcenterworld, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailyherald.com


About Midwest Real Estate Data (MRED):
Company LogoMidwest Real Estate Data (MRED) is one of the largest multiple listing services (MLSs) in the nation, servicing Chicagoland and spanning northern Illinois, southern Wisconsin, and northwest Indiana. MRED is dedicated to serving its more than 45,000 real estate professionals from over 7,300 offices. As a leading MLS, MRED takes pride in offering important game-changing products and services for its subscribers. MRED’s Help Desk has been named one of the best support centers in North America in its class during each of the last 10 years, including a
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

More Editorial From Midwest Real Estate Data (MRED)

Published: Monday, March 11, 2019

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2020 Buyers Guide Automated Call Distributors

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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