Lisle, IL, USA, March, 2019 -- The Midwest Real Estate Data Help Desk is the best in its class, according to contact center industry provider BenchmarkPortal.
The benchmarking agency rated MRED as the top small-sized center in the country based on metrics-driven performance data such as caller satisfaction, average hold time, and average talk time. The first-place distinction in 2019 marked the 10th straight year MRED's Help Desk was named a top contact center.
"Our entire team is singularly focused on providing real estate professionals with the best service possible," said MRED Support Center Manager Katrina Bressler.
Posted by Veronica Silva Cusi, news correspondent
About Midwest Real Estate Data (MRED):
Midwest Real Estate Data (MRED) is one of the largest multiple listing services (MLSs) in the nation, servicing Chicagoland and spanning northern Illinois, southern Wisconsin, and northwest Indiana. MRED is dedicated to serving its more than 45,000 real estate professionals from over 7,300 offices. As a leading MLS, MRED takes pride in offering important game-changing products and services for its subscribers. MRED’s Help Desk has been named one of the best support centers in North America in its class during each of the last 10 years, including a
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Monday, March 11, 2019
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