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News : MRS BPO Debt Collection Agency Appoints New COO
Cherry Hill, N.J., August 1, 2014 -- Chris Repholz will join the management team with more than 20 years of experience in the credit and collection industry and understanding of using analytics for effective debt recovery.
MRS BPO, LLC, an ACA International member in Cherry Hill, N.J., recently announced the addition of Chris Repholz as the company’s new chief operating officer. Repholz has more than 20 years of call center and collections experience, specializing in credit card, telecom, and mortgage debt collections.
"Chris shares our belief that if we serve the needs of our clients first and do well by them, that we will do well as an organization ourselves," said Saul Freedman, co-owner and CEO of MRS BPO. "He understands that the days of aggressive collection tactics are long gone and that in today’s collections environment, providing a positive consumer experience is equally as important as obtaining payment."
In addition to his strong dedication to a consumer-friendly approach to accounts receivable management, Repholz believes in the power of analytics for effective debt recovery.
"While this will always be a people business, analyzing data is also critical for telling the whole story," Repholz said. "Understanding and utilizing analytics is an essential piece of the accounts receivable management puzzle. The key is to marry the data with reality."
"I couldn’t be more excited about Chris joining the MRS team," he said. "Whenever you can add an industry-veteran to your management staff, everyone benefits. Chris will be a great addition to our executive leadership and will better position us to meet the needs of our clients in a wide range of industries."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Monday, August 4, 2014