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News : MSC Mediterranean Shipping Company Selects 8x8 Open Communications Platform

#contactcenterworld, @8x8

Campbell, CA, USA, Nov 9, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that MSC Mediterranean Shipping Company, a global provider in transportation and logistics, has selected 8x8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform™, including 8x8 Voice for Microsoft Teams.

MSC is a shipping line with employees around the globe. Following a period of business growth and expansion of its international footprint, the company harmonized its approach to systems and software, streamlining IT management and minimizing costs. MSC employees have increasingly relied on Microsoft Teams for communication and collaboration, prompting the company to ensure its telephony capabilities ensure the global reach and ease of management required for an enterprise-grade voice solution.

As part of this streamlining process, MSC selected the 8x8 Open Communications Platform, an integrated cloud voice, team chat, meetings and contact center solution. Employees are now able to connect and collaborate seamlessly using Microsoft Teams with global calling, voice quality and telephony features from 8x8.

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"As one of the world’s leading container shipping lines, streamlining our communications on to a single cloud platform has transformed our business operations, increasing IT efficiency through improved communication across all our offices around the world," said Fabio Catassi, Global Chief Technology Officer at MSC Mediterranean Shipping Company. "In addition to providing 15,000 employees with a single, global telephony solution they can use directly from any Microsoft Teams interface, including desktop and mobile apps, we will also deploy 8x8 Contact Center for over 2,000 call center agents."

"Global organizations recognize the critical role cloud communications have in accelerating business performance and growth, especially as the digital workplace for a remote and mobile workforce has become a top corporate imperative," said Vik Verma, Chief Executive Officer at 8x8, Inc. "Enterprises of the scale and stature such as MSC Mediterranean Shipping Company are driving success by adopting a single, global open communications platform that provides mix-and-match capabilities and seamless integration with Microsoft Teams. We look forward to continuing to support their global digital transformation journey as they ensure employees and customers stay connected and productive from anywhere."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Stakeholders Involvement

Read today's tip or listen to it on podcast.

Published: Wednesday, November 11, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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