Campbell, CA, USA, Nov 9, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that MSC Mediterranean Shipping Company, a global provider in transportation and logistics, has selected 8x8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform™, including 8x8 Voice for Microsoft Teams.
MSC is a shipping line with employees around the globe. Following a period of business growth and expansion of its international footprint, the company harmonized its approach to systems and software, streamlining IT management and minimizing costs. MSC employees have increasingly relied on Microsoft Teams for communication and collaboration, prompting the company to ensure its telephony capabilities ensure the global reach and ease of management required for an enterprise-grade voice solution.
As part of this streamlining process, MSC selected the 8x8 Open Communications Platform, an integrated cloud voice, team chat, meetings and contact center solution. Employees are now able to connect and collaborate seamlessly using Microsoft Teams with global calling, voice quality and telephony features from 8x8.
"As one of the world’s leading container shipping lines, streamlining our communications on to a single cloud platform has transformed our business operations, increasing IT efficiency through improved communication across all our offices around the world," said Fabio Catassi, Global Chief Technology Officer at MSC Mediterranean Shipping Company. "In addition to providing 15,000 employees with a single, global telephony solution they can use directly from any Microsoft Teams interface, including desktop and mobile apps, we will also deploy 8x8 Contact Center for over 2,000 call center agents."
"Global organizations recognize the critical role cloud communications have in accelerating business performance and growth, especially as the digital workplace for a remote and mobile workforce has become a top corporate imperative," said Vik Verma, Chief Executive Officer at 8x8, Inc. "Enterprises of the scale and stature such as MSC Mediterranean Shipping Company are driving success by adopting a single, global open communications platform that provides mix-and-match capabilities and seamless integration with Microsoft Teams. We look forward to continuing to support their global digital transformation journey as they ensure employees and customers stay connected and productive from anywhere."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, November 11, 2020
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