News : MSEDCL Flooded with Complaints Pouring in from Consumers Daily
Pune, India, November, 2015 -- As many as 7,200 calls are received on a daily basis by the centralised customer care centre set up in 2013 by the Maharashtra State Electricity Distribution Company Limited (MSEDCL) in Pune and Bhandup to address the consumers’ grievances.
Out of 7,200 calls, approximately 3,200 calls are pertaining to power utility’s service-related problems, while the rest of the calls are made to obtain general information about the MSEDCL.
Pune has 40 call centre employees as against Bhandup’s 60 and the service is operational round-the-clock. Both centres have an interactive voice response system where consumers can register their complaints in Hindi, English or Marathi. All that the complainant has to do is call at the toll-free number 18002003435 or 18002333435 to lodge their grievances.
Posted by Veronica Silva Cusi, news correspondent
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About Maharashtra State Electricity Distribution Company Limited:
Maharashtra State Electricity Distribution Company Limited is a power distributor.
Published: Monday, November 30, 2015