News : MSEDCL Flooded with Complaints Pouring in from Consumers Daily
Pune, India, November, 2015 -- As many as 7,200 calls are received on a daily basis by the centralised customer care centre set up in 2013 by the Maharashtra State Electricity Distribution Company Limited (MSEDCL) in Pune and Bhandup to address the consumers’ grievances.
Out of 7,200 calls, approximately 3,200 calls are pertaining to power utility’s service-related problems, while the rest of the calls are made to obtain general information about the MSEDCL.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Pune has 40 call centre employees as against Bhandup’s 60 and the service is operational round-the-clock. Both centres have an interactive voice response system where consumers can register their complaints in Hindi, English or Marathi. All that the complainant has to do is call at the toll-free number 18002003435 or 18002333435 to lodge their grievances.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where The System Breaks Down
More Editorial From Maharashtra State Electricity Distribution Company Limited
About Maharashtra State Electricity Distribution Company Limited:
Maharashtra State Electricity Distribution Company Limited is a power distributor.
Published: Monday, November 30, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...