News : Msunduzi Call Centre to be Improved
Msunduzi, South Africa, Sept 2, 2015 -- An operational voice recording system is being considered for the Msunduzi call centre in order to maintain proper record of conversations between customers and the call centre.
Municipal manager Mxolisi Nkosi said this would help when complaints about the lack of assistance from those handling queries at the call centre come through.
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Following a complaint which was recently resolved by the municipality regarding poor service from the call centre, a recommendation was made to Exco to implement a recording system to ensure high-quality service
Posted by Veronica Silva Cusi, news correspondent
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About Msunduzi Local Municipality:
Msunduzi Local Municipality is a local municipality in Umgungundlovu District Municipality, KwaZulu-Natal, South Africa.
Published: Monday, September 7, 2015
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