#contactcenterworld
Msunduzi, South Africa, Sept 25, 2023 - Msunduzi Municipality had to shut down its call centre on Sunday due to a break-in that occurred in the early morning on Sunday.
Msunduzi posted on its Facebook page that the call centre would be closed, due to unforeseen circumstances, but would resume operations on Monday.
Municipal spokesperson, Ntobeko Mkhize, told The Witness that management had to take an urgent decision to close the call centre due to security concerns following the break-in. She said it was closed at 8 am on Sunday and that the matter was receiving priority attention.
"They are all receiving support. We are making arrangements to reopen the call centre as soon as we possibly can.
Sponsor message - content continues below this message
the 2024 '19th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"Consumers needing to report service delivery issues can contact their councillors, who will then escalate the matter through the internal channels. For electricity-related matters the faults office can be reached on 033 392 5081," she said.
Mkhize added that the emergency contact centre was operating as normal for emergency services.
"We are also utilising municipal social media platforms to post service delivery interruptions and interventions. We apologise for the inconvenience caused."
Mkhize said the staff’s belongings were stolen during the incident. "The employees were at their workstations with headphones on. The man or men moved very fast in between the desks and left before the staff could alert security."
Police did not respond to queries at the time of publication.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.citizen.co.za
About Msunduzi Local Municipality:
Msunduzi Local Municipality is a local municipality in Umgungundlovu District Municipality, KwaZulu-Natal, South Africa.
Published: Tuesday, September 26, 2023
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall