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News : MTA Extends Customer Service Hours

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Ukiah, CA, USA, Jan 3, 2018 -- Mendocino Transit Authority has extended into the evening the weekday hours that its dispatch center is open for calls about schedules and routes. The dispatch center is now open Monday through Friday from 6 a.m. until 11 p.m., the same hours that bus service is available in Mendocino County. On Saturday, dispatch hours are 10 a.m. to 5 p.m., and on Sunday the office is closed.

"This especially helps customers plan bus trips on cold days and after dark," said MTA General Manager Carla Meyer. "Riders can call ahead and find out when the bus is expected at their stop."

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MTA hired a new dispatcher to operate an extra shift at the Ukiah center.

"Frankly, this benefits our drivers just as much as our customers," said Meyer. "They know they have dispatch office support behind them no matter what happens during their shift, and that ultimately translates to a better experience for both riders and drivers."

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.ukiahdailyjournal.com


Today's Tip of the Day - Voice Mail Timeout!

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Published: Friday, January 5, 2018

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

Survey - Online Event

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