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News : MTech Awarded Sonim's International Call Center

#contactcenterworld

Sarasota, FL, USA, Nov, 2018 -- Sonim Technologies, provider of mobile phones for workers in demanding and hazardous environments, has named Sarasota's MTech the operator of its international call center.

The announcement comes a year and a half after MTech was named the United States repair center for Sonim.

Through a pilot program that began in July 2017, "MTech proved to Sonim that combining repair, warehouse and call center operations brings synergies that enable faster resolution and a better customer experience," said Sean Savery, Senior Director of Customer Experience for Sonim Technologies. "MTech delivered an outstanding customer experience that was noticeable in the customer feedback – both from an internal and external customer perspective."

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Sonim’s call center operations have been moved to MTech headquarters in the SRQ Commerce Park in Sarasota, just north of University Parkway and U.S. 301 in southern Manatee County.

"MTech understood that this was a big investment and dramatic transition for us, and they have been an exceptional partner in this move," Savery said.

"We started taking calls April 1," said MTech's Graham Ross, Service Manager over the Customer Experience Center, which can take calls in 156 languages through arrangements with professional interpreting services. "Because we are onsite with the repair center, we can literally walk over to a technician and update the customer in real time," Ross said.

These efficiencies are part of Sonim's commitment to serve its entire customer base including its focus on first responders, law enforcement and other public safety customers, an important sector for Sonim.

MTech already has experience supporting mission-critical mobile devices through its support of pilots and flight attendants, said MTech co-founder Anthony Fernandez, vice president of MTech operations and logistics. "We are honored to partner with Sonim Technologies and to help serve those who serve us."

"We are dedicated to supporting the mobile technology businesses rely on every day," said Tony Fernandez, president and CEO of operations and logistics, and co-founder with his son Anthony.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prurgent.com

Read today's tip or listen to it on podcast.

Published: Friday, November 23, 2018

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2021 Buyers Guide
Get Listed
IVR

1.)

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

https://callcenterstudio.com/

2.)	Computer Data Services, LLC VIRTUAL PBX Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance. - Never miss another phone call - No more busy signals - Feature rich - Answer your calls from anywhere

3.)

eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

https://www.egain.com/smart-ivr/

4.)

Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.)	MightyCall MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to: - Greet callers - Deliver necessary information - Forward calls to the appropriate extension - Take human error out of the system

6.)

Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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8.)

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.