News : MTN Call Centre Agents Gives Ultimatum, Threatens to Go to Court
Ilorin, Nigeria, October, 2016 -- Disengaged staff of Communication Network Support Services Limited (CNSSL) Contact Centre Limited have vowed to drag Group Chief Executive Officer of the company, Engr Gbenga Adebayo to court, if he failed to pay all their entitlement before 6pm on Friday; October 7, 2016.
This was contained in a statement made available to journalists by Spokesperson of Professional Customer Care Representatives (PCCR-The group fighting for the entitlements affected call centre agents in Ilorin), Wale Oyelola on Thursday in Ilorin.
The statement reads: "We are ready to sue Group CEO of CNSSL, Engr Gbenga Adebayo/CNSSL Contact Centre Limited, if the company fails to all our entitlements before 6pm on FrIday, October 7, 2106. Our lawyers served the Group CEO/CNSSL on Tuesday to pay all our entitlements which include; September Salary, Leave Allowance and remit outstanding 12 months pensions to our PFAs.
"We don’t have any other choice than to pay sue them on Monday. We are ready to pursue this case up to Supreme Court, if the need arise. Gbenga Adebayo who is also owner of Royal FM in Ilorin is not above the law. Over 200 agents are supporting PCCR to use legal means to get all our entitlements.
"We also condemned in strong terms the actions of Adebayo’s foot soldiers ( Adeyemi Badewa, Macdonald Ameachi, Regina Adoda, Adekunle Idowu and others) in Ilorin for blackmailing PCCR Inner Circle of sell out. For record for purpose, non of the PCCR main actors have signed the Clearance Form and we can’t sign it, even if it amount to us forfeiting our entitlements.
"We advise all our members not to be deceived by propaganda of these foot soldiers. Let us remain peaceful and patient as we start the long work to victory"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Voice Mail Timeout!
More Editorial From MTN Nigeria
About MTN Nigeria:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
Published: Tuesday, October 11, 2016
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...