News : MTN, CWU Reach Salary Agreement
Johannesburg, South Africa, July 15, 2016 -- Following months of protracted negotiations, MTN and the Communication Workers Union (CWU) have signed a new salary agreement that "paves the way for more stability at the workplace".
MTN says the signing of this agreement comes in the backdrop of a recognition agreement that both parties signed last year.
"MTN is pleased and satisfied that it has reached an agreement with the CWU on many issues, including minimum wage and pay for performance. The signing of this agreement is a clear sign that a strong and stable MTN is in the interest of both parties," according to MTN SA CEO Mteto Nyati.
"The agreement addresses bread and butter issues like minimum wage, performance-based annual salary increase and canteen subsidy. Included in the agreement is an average salary increase of 5.6%, awarded to employees in accordance with the principles of pay for performance."
Nyati says the agreement is in place for the 2016/2017 financial year and is underpinned by "the importance of safeguarding the welfare of our employees".
Last year, CWU workers spent two months on strike when talks about pay increases and bonus payouts deadlocked between the telco and the union. MTN SA's call centre division was disrupted by the strike, which also hurt the telecoms operator's first half earnings − with handset revenue dropping 18% for the year due to the industrial action.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From MTN Group
About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
About Communication Workers Union:
The Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
Published: Monday, July 18, 2016
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact i...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...