News : MTN Outsourcing Some Call Centre Facilities to Streamline Operations
Johannesburg, South Africa, Aug 10, 2016 -- MTN plans to outsource some of its call centre facilities in an attempt to optimise its operations and enhance customer experience, it said on Wednesday. The company will retain some call centre facilities while others are outsourced to a third party vendor.
MTN said the outsource partners have a "sound financial track record and have an impeccable reputation in the call centre industry, having provided services to a number of companies in the retail, telecommunications and financial services sectors".
The move will enable the company to streamline its operations and focus on its core competencies, improve its ability to offer its customers a better customer value proposition and reduce operational costs, MTN said.
The process is expected to be completed next month.
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Posted by Veronica Silva Cusi, news correspondent
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MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
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