News : MTN Picks Adcorp for Outsourced Call Centre
Johannesburg, South Africa, Oct 3, 2016 -- MTN South Africa has named Rightsource, a subsidiary of Adcorp, as preferred partner to manage its outsourced call centres.
This follows an announcement MTN SA made in August that it would be adopting a hybrid call centre model which entails retaining some of its call centre facilities in-house, while it outsources some of them to an experienced third party vendor.
This is in line with MTN's strategy of streamlining its operations and improving its ability to offer its customers a better service.
Adcorp is a global workforce management company which has operations in Africa, Asia and Australia. The hybrid call centre model went live on 01 October.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Outsourcing
About MTN South Africa:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
Published: Thursday, October 6, 2016
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