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News : MTN South Africa Extends Call Centre Management Contract
April 22, 2014 -- MTN South Africa will extend a contract with Inter-Active Technologies to manage its call centres despite a potential conflict of interest involving two MTN executives, the Sunday Times reported. The report quoted MTN's head of corporate affairs, Paul Norman, as saying that the operator had discovered the possible conflict thanks to new governance systems it had implemented. There is no suspicion over previous contracts awarded or MTN officials, according to Norman.
The matter in question involves MTN South Africa CEOs Zunaid Bulbulia and company executive Eddie Moyce, both of whom reportedly belong to the New Horizons Cycling club. According to the report, Inter-Active Technologies began sponsoring the club's professional cycling team in February. However, Inter-Active has supplied MTN with services since 2005 and sponsored the club since 2008, the Sunday Times reported.
The Sunday Times quoted CEO of Inter-Active Technologies, Brendan van Staaden, as saying that its business with MTN has actually declined and they now only run one contact centre for the operator.
Posted by Veronica Silva Cusi, news correspondent
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About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
About Bytes People Solutions:
Bytes People Solutions is a professional provider of talent management services. The services include an assessment centre, content development, business process outsourcing, online technologies, people consulting, soft skills development and ICT learning solutions. The outcome of the learning experience is an attendance certificate, international certification or a national certificate. As a member of the Bytes Technology Group, Bytes People Solutions is a leader in skills development and a trusted advisor to a large number of organisations in South Africa as well as Africa.
Published: Tuesday, April 22, 2014