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News : McDonnell and Associates Improves Efficiency with 8x8 Technology
San Jose, Calif., April 22, 2014 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications, contact center and collaboration solutions, announces that McDonnell and Associates, a multi-state, general practice law firm, is connecting seven offices and dozens of remote workers using 8x8 Virtual Office cloud communications services. The firm transitioned from an on-premise key telephone system to 8x8’s cloud-based platform in less than 30 days and has seen a dramatic reduction in its telephony maintenance costs and improvement in employee efficiency as a result.
McDonnell and Associates is headquartered in Columbia, South Carolina, and maintains additional offices in Georgia, North Carolina, and South Carolina. McDonnell and Associates operates as a general practice firm, focusing on real estate law, auto accidents and personal injury law, business formation, criminal defense, domestic issues and family law, wills/estate planning/probate, general civil law, civil litigation, and creditor's rights.
Initially, McDonnell and Associates used an NEC key system within its headquarters, but as the firm expanded, provisioning new users and installing equipment became time consuming and expensive. The firm’s ongoing maintenance contract for the system was also costly. Management decided to transition to a cloud-based telephony solution that could support McDonnell’s multi-state offices, as well as mobile attorneys who travel to complete real estate closings.
In addition to unifying the firm on a single telephony platform, 8x8’s solution includes an online meeting and collaboration solution that saves time and promotes employee efficiency. For example, McDonnell recently selected a new provider for its healthcare plan. Rather than give the same presentation seven times in each of the firm’s offices, the HR department used 8x8 web conferencing and desktop sharing features to present the information at one firm-wide meeting.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, April 23, 2014