News : Multichoice to Retrench Shop and Call Centre Staff

#contactcenterworld

Johannesburg, South Africa, June, 2019 -- Multichoice CEO Calvo Mawela blamed the rise of new technologies for the company's decision to lay off as many as 2194 employees at the satellite television service provider.

This comes after the company listing on the Johannesburg Stock Exchange and is an indication that Multichoice will look to make significant adjustments to the customer service component of the business.

Ring2 Dashboards & Wallboards Free Trial

Multichoice confirmed that it would lay off staff working in the DStv operator's customer care units.

"This was not an easy decision, but as an undertaking that is driven by advanced technology, we must be adaptable for our clients' needs to ensure we remain relevant", said Mawela.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sierraleonetimes.com

Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Related Editorial

More Editorial From Multichoice

About Multichoice:
Company LogoMultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
Company RSS Feed   Company Facebook   Company LinkedIn   Company Profile Page

Published: Wednesday, June 26, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide
Get Listed
IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Upcoming Events

Submit Event
2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 6
 3998 
Share
2020 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 5220 
Share
2020 APAC - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 1
 2316 
Share

Latest Americas Newsletter