News : Multichoice to Retrench Shop and Call Centre Staff
Johannesburg, South Africa, June, 2019 -- Multichoice CEO Calvo Mawela blamed the rise of new technologies for the company's decision to lay off as many as 2194 employees at the satellite television service provider.
This comes after the company listing on the Johannesburg Stock Exchange and is an indication that Multichoice will look to make significant adjustments to the customer service component of the business.
Multichoice confirmed that it would lay off staff working in the DStv operator's customer care units.
"This was not an easy decision, but as an undertaking that is driven by advanced technology, we must be adaptable for our clients' needs to ensure we remain relevant", said Mawela.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Feedback
More Editorial From Multichoice
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
Published: Wednesday, June 26, 2019
2020 Buyers Guide IVR
Upcoming EventsSubmit Event