News : Multichoice Workers Strike Causing DStv Support Centre Downtime
Randburg, South Africa, Aug, 2019 -- Multichoice Call Centre workers in South Africa have started striking against job cuts within the company and the result is that users trying to get support for queries can’t do so.
Adding insult to injury the strike coincides with internal tweaks DStv made to their billing.
This means that subscribers who are trying to access the call centre in South Africa can’t do so and this will no doubt affect subscribers who have accounts in SA, but even for those of you who might want to use the support centre in SA to activate your subscription (which is usually faster than calling Multichoice Zim).
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Luckily there’s the DStv App, which you can turn to if you need to solve some of your technical problems. Ironically the call centre workers strike might encourage subscribers to turn to the reason why their jobs are being cut. The app allows users to:
clear error codes;
check account balances;
either upgrading or downgrading packages and;
updating their details
Most of the stuff you would normally contact the call centre for.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Service Level Agreements
More Editorial From Multichoice
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
Published: Tuesday, August 27, 2019
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
|EkoCCS Contact Center Services|
Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.