Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

How To Get Published on ContactCenterWorld.com

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

News : Multilingual Coronavirus Hotlines Launch in Japan

#contactcenterworld

Naha, Okinawa Prefecture, Japan, Feb 19, 2020 -- Authorities in some prefectures where people are confirmed to be infected with the new coronavirus are providing multilingual information services for foreigners visiting or living in Japan.

Okinawa Prefecture has set up a round-the-clock hotline serviced by medical professionals who provide information on medical institutions that can handle foreign languages. The service is available in English, Mandarin, Cantonese, Korean, Portuguese, Spanish, Vietnamese and Thai. The phone number is 0570-050-235.

Osaka Prefecture is offering telephone services in 10 languages including English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Tagalog, Thai, Indonesian and Nepalese. The Osaka Foundation of International Exchange is providing a hotline on weekdays and on the second and fourth Sundays. The phone number is 06-6941-2297.

The Osaka International House Foundation is also offering telephone services in English, Chinese, Korean, Vietnamese and Tagalog. The phone number is 06-6773-6533.

And the Osaka Convention & Tourism Bureau has a hotline exclusively in Chinese. The phone numbers are 080-1460-7627 and 080-1463-3489.

Kyoto Prefecture is offering the telephone support services in English, Chinese, Korean, Vietnamese, Thai, Portuguese and Spanish. The service is provided by the Kyoto Prefectural International Center every day, except for the second and fourth Tuesdays and holidays. The phone number is 075-343-9666.

Wakayama Prefecture is providing information in English, Chinese and Tagalog through the Wakayama International Exchange Center. Tagalog is available from 10 a.m. to 4 p.m. on Mondays, Thursdays and Saturdays. English and Chinese are available from 10 a.m. to 5 p.m. every day except Wednesday. The phone number is 073-435-5240.

Ring2 Dashboards & Wallboards Free Trial

Aichi Prefecture is offering support through its Multilingual Call Center. The call center can be accessed using a smartphone, by first visiting the prefecture's official tourism site Aichi Now, where there is a link to the call center page. A call can be made by pressing the button on the page.

The service is available in 9 languages: English, Chinese, Korean, Thai, Vietnamese, Tagalog, Portuguese, Spanish and French, for 24 hours a day, 365 days a year.

Mie Prefecture is offering telephone information in 10 languages: English, Portuguese, Spanish, Tagalog, Chinese, Korean, Vietnamese, Nepalese, Indonesian and Thai.

The service is provided by the Mie Consultation Center for Foreign Residents on weekdays from 9 a.m. to 5 p.m. The phone number is 080-3300-8077.

The Tokyo Metropolitan Government is offering a hotline for speakers of English, Chinese, Korean, Spanish and Thai and can refer people to relevant public health centers as necessary. The service is provided by the Tokyo Metropolitan Health and Medical Information Center "Himawari" from 9 a.m. to 8 p.m. every day including weekends and holidays. The phone number is 03-5285-8181.

In Saitama Prefecture, the Saitama Information & Support is offering telephone support services in 10 languages: English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian and Nepalese.

The service is available on weekdays from 9 a.m. to 4 p.m. The phone number is 048-833-3296.

Hokkaido Prefecture is also providing an information hotline in English, Chinese, Korean, Vietnamese, Tagalog, Thai, Russian, Nepalese, Indonesian and Burmese. The service is provided by the Hokkaido Foreign Resident Support Center. The phone number is 011-200-9595.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www3.nhk.or.jp


Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Thursday, February 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Omnichannel

 
1.) 
3Fiftynine

CardBoard
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
CCT Solutions

CCT ContactPro
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
(read more)
PH: +1 305 766 3264

4.) 
Comm100 Network Corporation

Comm100
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.

From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
PH: 1-877-­305-0464

5.) 
ComSys S.A.

CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
(read more)
PH: +302109241486

6.) 
CTCOMM

Whatsapp
Facebook
Twitter
Linkedin
Youtube

7.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
PH: 01442 458300

8.) 
eGain Corporation

eGain
eGain omnichannel customer engagement solutions power digital transformation for leading brands.

Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.

9.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
(read more)
PH: +918866728362

10.) 
Lieber & Associates

Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
PH: +1-773-325-0608

11.) 
Noble Systems

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700

12.) 
Orbita

OrbitaENGAGE
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
PH: 617-804-5550
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8093 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =