Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Multilingual Coronavirus Hotlines Launch in Japan

#contactcenterworld

Naha, Okinawa Prefecture, Japan, Feb 19, 2020 -- Authorities in some prefectures where people are confirmed to be infected with the new coronavirus are providing multilingual information services for foreigners visiting or living in Japan.

Okinawa Prefecture has set up a round-the-clock hotline serviced by medical professionals who provide information on medical institutions that can handle foreign languages. The service is available in English, Mandarin, Cantonese, Korean, Portuguese, Spanish, Vietnamese and Thai. The phone number is 0570-050-235.

Osaka Prefecture is offering telephone services in 10 languages including English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Tagalog, Thai, Indonesian and Nepalese. The Osaka Foundation of International Exchange is providing a hotline on weekdays and on the second and fourth Sundays. The phone number is 06-6941-2297.

The Osaka International House Foundation is also offering telephone services in English, Chinese, Korean, Vietnamese and Tagalog. The phone number is 06-6773-6533.

And the Osaka Convention & Tourism Bureau has a hotline exclusively in Chinese. The phone numbers are 080-1460-7627 and 080-1463-3489.

Kyoto Prefecture is offering the telephone support services in English, Chinese, Korean, Vietnamese, Thai, Portuguese and Spanish. The service is provided by the Kyoto Prefectural International Center every day, except for the second and fourth Tuesdays and holidays. The phone number is 075-343-9666.

Wakayama Prefecture is providing information in English, Chinese and Tagalog through the Wakayama International Exchange Center. Tagalog is available from 10 a.m. to 4 p.m. on Mondays, Thursdays and Saturdays. English and Chinese are available from 10 a.m. to 5 p.m. every day except Wednesday. The phone number is 073-435-5240.

Aichi Prefecture is offering support through its Multilingual Call Center. The call center can be accessed using a smartphone, by first visiting the prefecture's official tourism site Aichi Now, where there is a link to the call center page. A call can be made by pressing the button on the page.

The service is available in 9 languages: English, Chinese, Korean, Thai, Vietnamese, Tagalog, Portuguese, Spanish and French, for 24 hours a day, 365 days a year.

Mie Prefecture is offering telephone information in 10 languages: English, Portuguese, Spanish, Tagalog, Chinese, Korean, Vietnamese, Nepalese, Indonesian and Thai.

The service is provided by the Mie Consultation Center for Foreign Residents on weekdays from 9 a.m. to 5 p.m. The phone number is 080-3300-8077.

The Tokyo Metropolitan Government is offering a hotline for speakers of English, Chinese, Korean, Spanish and Thai and can refer people to relevant public health centers as necessary. The service is provided by the Tokyo Metropolitan Health and Medical Information Center "Himawari" from 9 a.m. to 8 p.m. every day including weekends and holidays. The phone number is 03-5285-8181.

In Saitama Prefecture, the Saitama Information & Support is offering telephone support services in 10 languages: English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian and Nepalese.

The service is available on weekdays from 9 a.m. to 4 p.m. The phone number is 048-833-3296.

Hokkaido Prefecture is also providing an information hotline in English, Chinese, Korean, Vietnamese, Tagalog, Thai, Russian, Nepalese, Indonesian and Burmese. The service is provided by the Hokkaido Foreign Resident Support Center. The phone number is 011-200-9595.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www3.nhk.or.jp


Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Thursday, February 20, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =