Athens, Greece, June 24, 2020 - ContactPoint 360 announced the opening of a new Customer Experience Center and Technology Solutions facility, including a 500-seat contact center and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact center services.
The Global Contact Center Operator, ContactPoint, 360, Inc., based in Toronto, Canada with locations in North America, South America, Europe, and Asia, has reimagined the business process outsourcing sector by creating a new hybrid approach to CX support, combining omnichannel contact center operations, marketing agency services, digital transformation solutions, and an in-house software development division.
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"We are pleased to bring our new vision of Customer Experience Support to the European Continent," said Asad Mirza, President, and CEO of ContactPoint 360, Inc. "Athens is a world-class city and historical treasure. We believe Athens is the perfect location for our new European site as we are an hour by air to three continents and three hours by air from all major European Cites. The economy has been recovering since the 2008 crisis, and international debt relief has been extended over the next 10 years. We believe this is the time to invest in Greece due to key geopolitical factors and global financial forecasting. CP360 has expanded our ability to offer the highest quality of CX support, delivering strong ROI for clients on the continent," said Mirza.
"Athens is a city at a crossroads of Europe and Asia with a high percentage of educated citizens speaking a multitude of languages from Europe, the Middle East and parts of Asia. I have been running contact centers in Athens for years, and I'm so excited to be a part of this new and innovative evolution of the CX Industry," said Nicolas Georgilas, Director of Client Success & Partnerships for the ContactPoint 360 Athens location.
Posted by Veronica Silva Cusi, news correspondent
About ContactPoint 360:
Founded in 2007, ContactPoint 360 is a Canadian based global customer experience company with contact center locations across North America, South America, Europe, and Asia. The company provides business process outsourcing (BPO), omnichannel customer experience solutions including voice, email, chat, and social media. ContactPoint 360 services major international clients across various business sectors, including energy, finance, retail, telephony, and healthcare.
Published: Friday, June 26, 2020
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