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News : Multinational Healthcare Management Company Healthx Enters Pakistan

#contactcenterworld

Karachi, Pakistan, Oct, 2022 -- Healthx, powered by Trudoc International, a multinational healthcare management company, has been formally launched in Pakistan. Healthx is part of a global group with operations in over 10+ countries and a customer ecosystem of lives across the Middle East, Africa and Europe.

It is a 24/7, membership (subscription) based, data driven, hybrid, primary care delivery model with both digital and physical touch points (At Home, At Office, At Hospital, when traveling) dotted strategically all across the patient life cycle. Its core function is to keep patients healthy and help save costs for both patients and payers alike by practicing globally certified evidence-based medicine throughout the year rather than reactive episodic care. Khaqan Sikander, company’s Chief Executive Officer, while addressing a press conference in Karachi, said, "We combine next-generation technology with personalized in-person home health services to provide 24/7 access to qualified, full time employed, licensed & experienced healthcare professionals, doctors, psychologists& wellness (nutritionists/fitness) experts.

This unique model offers a one stop solution for people who are healthy, acutely or chronically ill through different entry points that are all connected to a 24/7 Contact Centre. We are the leading 24x7 care level management delivery system provider across the developing world. Having a vast track record across manycountries, including but not limited to, UAE, Nigeria, Kenya, South Africa, Saudi Arabia, Jordan and many more, we have the track record and credibility to deliver quality services at scale."

Speaking at the launch ceremony, CEO Healthx, Khaqan Sikander further added, "Pakistan is a country of immense potential. Our decision to enter at this difficult economic time for the country and its citizens is deliberate and underlies our commitment to improving the lives of people in the Country. With rising cost of living, our model is uniquely positioned to reduce private and public healthcare expenditure, lessen the congestion on an already overburdened healthcare system andsaveprecious resources of for patients, employers & governments."

"Moreover, the data centric, preventive aspect of the model will help towards preventing diseases in the first place, so we are better prepared for the next pandemics and epidemics of the future. We have specific, tried and tested solutions for individuals, corporates and governments. Ultimately, our goal is to re-design the healthcare delivery system of Pakistan and we are confident that we will be able to do so, simply, because we have done so before, around many countries across the world." Khaqan added.

"History is going to judge leaders around the world with respect to how they balance between saving lives and saving livelihoods. This is exactly where we saw the opportunity for TruDoc and this is why we focused our attention on the 20 percent of the population that consumes 82 percent of the medical cost," said Raouf Khalil, CEO and founder of TruDoc 24×7".

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nation.com.pk


About Healthx:
Company LogoHealthx, Inc. is the leading healthcare engagement company focused on delivering an exceptional consumer experience. With over 275 integrations, its current solutions are used by healthcare payers to manage more than 27 million lives and by over 300,000 provider users. The company’s new Healthx OXP? platform will engage and activate constituents by orchestrating interaction between members, payers, and providers through their preferred digital pathways.
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Published: Tuesday, October 11, 2022

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2024 Buyers Guide Automation

 
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Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

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Pointel

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Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

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