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News : Mumbai Police Bust Illegal Call Center Duping US Nationals

#contactcenterworld, @mumbaipolice

Mumbai, India, Jan 14, 2024 - In a swift operation, the Mumbai police apprehended 10 individuals from an illegal call center in the bustling Andheri suburb, a significant move in the fight against cybercrime. The call center, located in Summit Business Bay, was found to be the hub of a sophisticated scheme defrauding US nationals under the guise of legitimate online pharmaceutical operations.

Operation: Cyber Deception

The modus operandi of the fraudsters was both simple and effective. Utilizing Voice over IP technology, they contacted US citizens posing as representatives of various online pharmaceutical companies. The unsuspecting victims were persuaded to place orders for medicines, with payments collected promptly in US dollars. However, the medicines never reached the customers, leaving them defrauded of their hard-earned money.

The Police Crackdown

The Mumbai police, acting on information, carried out the raid on Saturday, bringing an abrupt end to the illegal activities. The accused have been charged under Section 420 (cheating) of the Indian Penal Code, in addition to relevant provisions of the Information Technology Act. This marks a significant victory for the police in their ongoing efforts to combat cybercrime, reaffirming their commitment to protect citizens from such nefarious activities.

Uncovering the Fraud

During the raid, the police managed to seize a variety of electronic equipment, which could prove instrumental in uncovering the full extent of the fraudulent operation. With an ongoing investigation, the police are determined to trace the full scope of the scam, promising to leave no stone unturned in their pursuit of justice.

The arrest of these 10 individuals is not just a victory for the Mumbai police but a strong message for all cybercriminals. The operation serves as a stark reminder that the law enforcement agencies are ever-vigilant, ready to pounce at the slightest sign of foul play, ensuring the safety and security of the public.

#contactcenterworld, @mumbaipolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://bnnbreaking.com


Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Tuesday, January 16, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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