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News : Mumbai Police Busts Fake Call Center in West Bengal, 7 Held

#contactcenterworld, @mumbaipolice

Mumbai, India, Mar, 2024 - The South Cyber Cell of the Mumbai Police nabbed seven persons for allegedly running a fraudulent call center in West Bengal, the police said.

The case came to light on March 7, when the complainant approached the south cyber cell to file a report after discovering she had been defrauded for Rs. 1.48 crore.

"A caller told the complainant that the credentials of the credit card have been compromised and if you want to save yourself, please follow the instructions," said DCP Cyber Crime Datta Nalawade.

According to the police, the fraudster obtained the OTP for the credit card and thereby duped the complainant, his wife, and his daughter.

"The alleged suspects bought goods worth Rs. 1. 48 crore from several e-commerce websites. We traced the caller to Siliguri, West Bengal, and went there to nab him," Nalawade said.

According to the police, as many as seven alleged accused had acquired training to talk in foreign accent and then dupe foreign nationals. However they started to call Indian numbers also. The accused used to purchase goods and later sell them off to make money.

Rayan Shahdas (22), Arunbha Helder (22), Ritam Mandal (23), Tamojit Sarkar (22), Rajib Shaikh (24), Sujoy Naskar (23), and Rohit Bayan (23) were arrested in Siliguri, West Bengal.

The police seized Rs. 50 lakhs in cash, 27 mobile phones, 5 watches, 3 earbuds, 11 perfume bottles, two bags, two air conditioners, and two printers.

Seven people had been charged with 419 (cheating by personation), 420 (cheating), and other applicable provisions of the IPC and the IT Act.

#contactcenterworld, @mumbaipolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mid-day.com


Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Tuesday, March 19, 2024

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2024 Buyers Guide Visual Communications

 
1.) 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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