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News : Mumbai Police Busts Fake Call Centre After 4 am Breakfast Orders Raise Suspicion

#contactcenterworld, @mumbaipolice

Mumbai, India, May 2, 2023 - According to Mumbai police, they were able to bust a fraudulent call center because of what the personnel ate for breakfast.

The institution, which was housed in a mansion near Rajodi Beach, contained dozens of staff who were not permitted to leave the property in order to avoid interaction with outsiders.

However, police received information that someone was ordering dozens of breakfasts from a nearby restaurant at 4:00 a.m.

"The beach resort is full of tourists on weekends and almost deserted on other days. So the 50 to 60 tea and breakfast orders so early every morning for many days raised our suspicion and we started secretly monitoring the place," police officer Suhas Bavche told AFP.

Police finally raided the house, which had a floor with 60 workstations, on the night of April 11 and arrested the owner and 47 employees.
They have been charged with impersonation, cheating, and fraud under Information Technology Act. Authorities had also commenced a forensic examination of the computers.

The investigation so far has revealed that young employees were trained to receive calls from unsuspecting bank customers from Australia, Bavche said.

They allegedly extracted sensitive personal details and security information -- including one-time passwords -- from them and passed the information on to managers over email, the officer said.

"This could be the tip of the iceberg. We are investigating international connections for the racket," he added. "Such fake call centres operating from one place for a couple of months at a time are regularly busted across India."

#contactcenterworld, @mumbaipolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.timesnownews.com


Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, May 3, 2023

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2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

4.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

5.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
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