News : Mumbai University to Have a 24x7 Helpline
May 2, 2014 -- The University of Mumbai has started off on an ambitious plan to have a 24-hour helpline and are in talks with the MTNL to get an uninterrupted line that will allow multiple answering options.
"The university website is updated regularly and students should not have any queries if they are able to navigate through the website. However, since that is not the case, the need for having a dedicated helpline that will answer all queries was felt," said a University official.
When asked about the helpline, Dr M.A. Khan, registrar, MU said, "The University helpline will be similar to the ones used by corporates. It will have recorded replies for all queries. It will function on the Interactive Voice Recording System (IVRS) 24x7 and will also have executives to take calls between 9 am and 6 pm," said Dr Khan.
When questioned about such initiatives failing in the past Dr Khan said that this time around the University aimed to maximise the use of technology and will be using modern techniques that have been employed successfully by companies offering services.
"The university is in talks with MTNL and working out the nuances of the agreement. The IVRS will be in multiple languages and will be available anywhere in the world. The talks with MTNL are pertaining to recording messages and how soon it can be done. We are hopeful that it will be in place before the academic year 2014-15 starts," said Dr Khan.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
About University of Mumbai:
University of Mumbai is one of the first three oldest public state universities in India, located in the city of Mumbai in the state of Maharashtra. It is abbreviated as either UoM, standing for University of Mumbai or MU for Mumbai University.
Published: Monday, May 5, 2014