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News : Municipality Improves Service Delivery Through Technology Solutions
Johannesburg, Dec 11, 2014 -- The Ekurhuleni Metropolitan Municipality (EMM) covers 15.6% of Gauteng's land mass and accounts for 26% of the population of Gauteng.
Considering the scope of the Ekurhuleni municipality, the processes behind executing day-to-day municipal activities – both internal and external – has proved challenging especially when considering that processes were previously implemented through limited automated means.
Over the past year, the EMM has introduced various technology solutions through Software AG that have helped elevate the municipality to a centre of digital process excellence.
Software AG assisted EMM with automating processes around its call centre, as well as various other technology processes across five departments including human resources; energy; fleet management; corporate and legal; and growth and development.
Mohamed Cassoojee, Software AG South Africa's Vice-President and Country Manager comments: "We are extremely pleased to have been able to offer the Ekurhuleni Metropolitan Municipality tangible business solutions that will help the municipality meet its immediate needs, solutions that will also have the company poised and ready for future business demands that can be massively aided through the use of technology. Software AG's focus to help business become technologically successful and operational is evident in our partnership with the team at Ekurhuleni and we look forward to the end-consumer experience being transformed through these new solutions."
Through its partnership with Software AG, EMM is officially e-government-operational too.
EMM has automated several of its processes for an online, self-service offering to citizens. These E-Government services will not only empower the citizens of Ekurhuleni, but save them time and travel costs. To date, rezoning, building plans and waste management services have been automated, with further services to be added in the future.
Posted by Veronica Silva Cusi, news correspondent
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About Ekurhuleni Metropolitan Municipality:
Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. The name Ekurhuleni means place of peace in Tsonga.
About Software AG:
Software AG offers Software Technology to increase the Value of Enterprise IT Systems. The company has 38 years of recognized software experience, has offices in 50 countries, over 4,000 global customers in 70 countries and has over 65 global business and technology partners.
Published: Friday, December 12, 2014