News : Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
Rolling Meadows, IL, USA, June, 2018 -- Mutare, a provider of innovative voicemail replacement solutions, announced a key partnership with Parlance Corporation, a provider of adaptive speech call routing solutions that improve the caller experience. The partnership begins with the two thought providers bringing the benefits of each other’s solutions to their customer bases—supporting the ongoing drive to deliver better caller experiences.
"Parlance solves one of the key problems of the voice channel, while we solve another," says Rich Quattrocchi, Mutare’s vice-president of digital transformation. "Together, we enable digital transformation of voice messaging—streamlining the workflow and delivering an exceptional customer experience that’s second to none."
"In the digital age, voice is still a big part of getting business done," said Joseph Maxwell, CEO of Parlance. "The combined Parlance–Mutare solution modernizes the voice channel experience by taking the work out of connecting callers to the right person and enabling an immediate response if the person isn’t available."
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Posted by Veronica Silva Cusi, news correspondent
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Mutare's unified messaging, smart notification and call center services help increase sales, reduce costs and meet regulatory compliance. Mutare is what unified communications should be – fast, easy and guaranteed.
Parlance Corporation helps businesses please their callers and improve operator productivity.
Published: Monday, June 11, 2018
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