News : Mutare Releases EVM3 Unified Messaging Application
Rolling Meadows, IL, April 1, 2014 -- Mutare introduces its unified messaging application, EVM3. "EVM (Enterprise Visual Messaging) provides business value by converting voice messages to text and delivering them to email, IM, SMS, and CRM systems for easier management and faster response," said Scott Brown, Director of Sales.
The "3" in EVM3 refers to the application’s 3 main capabilities:
Multi-Channel Delivery: Message delivery to email, IM, SMS, and Smartphone app.
giSTT Voice to Text: Enables users to read voice messages without logging in.
Mobile App: Supports Visual Voicemail, greetings, and message consolidation.
"When there are important issues to communicate, we tend to pick up the phone," said Ben Crown, President of Mutare. "Yet, more than 80% of business calls go to voicemail where they often sit, sometimes for hours, before the user has an opportunity to dial in and listen. EVM3 with voice-to-text changes all that. Now you can discreetly check and respond to messages while in meetings, on the go and in noisy areas. Our customers tell us this can make the difference between an opportunity won or lost."
EVM3 delivers a sound file attachment along with text transcription or, alternately, can stream the message so there is no local storage of data. The EVM3 mobile app provides users with a scrolling visual voicemail display of their messages on their smartphones as well as business/cellular voice message consolidation with quick greeting changer capabilities. And, with EVM3’s control links, users can remotely manage the contents of their voice mailbox with a click, making the message waiting light obsolete.
Posted by Veronica Silva Cusi, news correspondent
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Mutare's unified messaging, smart notification and call center services help increase sales, reduce costs and meet regulatory compliance. Mutare is what unified communications should be – fast, easy and guaranteed.
Published: Wednesday, April 2, 2014