News : Mutare’s Smart Chat Adds Real-Time Customer Support to Enterprise Websites
Rolling Meadows, IL, USA, Oct 21, 2015 -- Mutare, a provider of telecommunication technology that helps employees better connect with, and respond to, their customers and colleagues, announces the addition of Smart Chat, a hosted solution for web-based customer support.
"Most consumer-focused companies today have a call center or internal support agents who handle customer inquiries the traditional way –through phone calls or email," says Rich Quattrocchi, Mutare’s Vice President of Business Development. "But with the rapid rise of IM and mobile chat, it’s clear that companies who want to stay on top of their customer response will need to give those customers more choice."
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Adding chat to the company contact center not only enhances customer satisfaction, says Quattrocchi, but it also maximizes the efficiency of contact center agent resources. "Unlike phone calls, agents can handle multiple chat sessions at once without the limitations posed by bad phone connections, caller background noise or heavy accents. It’s a win-win for the call center and the customer."
Posted by Veronica Silva Cusi, news correspondent
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