News : MWEB Mail Glitch Frustrates Customers
Cape Town, South Africa, Oct 5, 2015 -- Internet service provider MWEB has suffered a glitch that has impacted its email services on Monday.
In a Facebook post at 09:21 on Monday, the company said its members are "experiencing email difficulties" and that the company’s "engineers are currently investigating".
The company advised its customers not to change any of their email settings.
Furthermore, MWEB said its call centre has been "impacted by high call volumes".
In response to Fin24’s questions about the outage at 14:41 on Monday, MWEB spokesperson Cindy Nagel said "we're waiting for feedback from our upstream provider on both root cause and ETA (estimated time of arrival) to fix".
An outage notice on the MWEB network status website for Monday, October 5 also read: "Members may experience delays in receiving mail".
But MWEB customers have responded in frustration to the outage.
Fin24 user Brian wrote: "Why is MWEB down for most of today. Does anybody know as this is really affecting business."
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Meanwhile, another Fin24 user Marion wrote: "Call centre is inundated with calls...customers are screaming on their Facebook page and to date they have only given one update 5 hours ago...all incoming mails on MWEB's servers are not working currently."
On MWEB’s Facebook page, over 100 comments have been made in light of a post about the email outage.
One customer on the MWEB Facebook page wrote: "It has been over four hours and still not working and cannot get through on call centre. Mondays NEED email. How long until you are up and running?"
Posted by Veronica Silva Cusi, news correspondent
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