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News : My Ekurhuleni App Works Optimally with Accurate Service Queries

Ekurhuleni, South Africa, Oct 11, 2018 - The City of Ekurhuleni has observed that some residents who are using the recently launched My Ekurhuleni App to log service queries are inputting incorrect information.

According to metro spokesperson, Themba Gadebe, this results in prolonged times to resolve queries and at times non response as dispatched officials cannot find the location for which the queries would have been logged.

"This results in waste of public resources and backlog on other queries," said Gadebe.

The City of Ekurhuleni has observed that some residents who are using the recently launched My Ekurhuleni App to log service queries are inputting incorrect information.

According to metro spokesperson, Themba Gadebe, this results in prolonged times to resolve queries and at times non response as dispatched officials cannot find the location for which the queries would have been logged.

"This results in waste of public resources and backlog on other queries," said Gadebe.

"To avoid sitting with unresolved service interruption issues, when logging a call especially when using the My Ekurhuleni App, users are encouraged to ensure that the location functionality on their phones is always on and they should click on the ‘current location’.

"However, those who might be logging a call for home while they are at work for an example, need to ensure that they enter the correct home address."

He said the My Ekurhuleni App is the first services App that encompasses all key local government services such as making burial site requests, reporting potholes, locating municipal and state facilities and the City’s contact directory.

"To benefit from the real-time two-way communication engagement platform specifically designed with Ekurhuleni citizens in mind, residents need to report correctly for the City to adequately resolve service delivery issues, from burst water pipes to power outages," MMC for Finance and Economic Development Doctor Xhakaza said.

Gadebe said those who have not yet downloaded the App are encouraged to do so.

"This will enable a resident to have the City at their finger tips by navigating any information imaginable at their convenience."

"However, those who might be logging a call for home while they are at work for an example, need to ensure that they enter the correct home address."

He said the My Ekurhuleni App is the first services App that encompasses all key local government services such as making burial site requests, reporting potholes, locating municipal and state facilities and the City’s contact directory.

"To benefit from the real-time two-way communication engagement platform specifically designed with Ekurhuleni citizens in mind, residents need to report correctly for the City to adequately resolve service delivery issues, from burst water pipes to power outages," MMC for Finance and Economic Development Doctor Xhakaza said.

Gadebe said those who have not yet downloaded the App are encouraged to do so.

"This will enable a resident to have the City at their finger tips by navigating any information imaginable at their convenience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://boksburgadvertiser.co.za


About Ekurhuleni Metropolitan Municipality:
Company LogoEkurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. The name Ekurhuleni means place of peace in Tsonga.
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Today's Tip of the Day - Recruiting The Right Staff

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