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News : NAB Announces Long-term Cloud Deal with AWS

#contactcenterworld, @NAB, @awscloud

Melbourne, Australia, Nov 29, 2022 -- NAB (National Australia Bank) has signed a long-term deal with Amazon Web Services (AWS) to further drive NAB’s cloud-first technology strategy. The extended and expanded collaboration is part of NAB’s ambitious multi-cloud approach.

The latest deal between the two organisations can enable NAB to accelerate the migration of key critical workloads to AWS. The renewed collaboration also includes NAB adopting the latest AWS innovations, including AWS Graviton processors designed to deliver the best price-to-performance for cloud workloads, helping NAB improve efficiency and sustainability in the cloud.

NAB Group Executive Technology and Enterprise Operations, Patrick Wright, said NAB’s substantial investment in the cloud and collaboration with AWS was enabling it to be more innovative, agile, and cost effective in delivering great customer experiences.

"The cloud is now ingrained at NAB. Our Simple Home Loans, internet banking, NAB Connect online business platform, and recently launched NAB Now Pay Later product are just some of our customer services being enabled by the cloud," Mr Wright said.

"The cloud is powering our ability to deliver new and improved services to market more quickly for our customers, with added reliability. NAB also benefits from the investments made by AWS in highly secure and resilient global infrastructure. In combination with NAB’s investments in security, we create a highly secure environment to keep our customers and the bank safe."

"We’ve had a long and proud relationship with AWS dating back to 2013 and we are excited to extend this collaboration," Mr Wright said.

"AWS is critical in our technology strategy and is helping us deliver new and innovative experiences for our customers. We will soon complete our roll-out of Amazon Connect, AWS’s cloud contact centre offering, which will be delivered across all of NAB Group’s call centres."

Mr Wright said NAB was benefitting from Amazon Connect’s superior automation and AI capabilities, which are helping the bank operate customer contact centres more efficiently and provide a more tailored experience for customers.

"We want to deliver more personalised experiences for customers, aligned to their preferences in how they want to interact with us," Mr Wright said.

AWS Managing Director in Australia and New Zealand, Rianne Van Veldhuizen, said AWS was excited to play a key role in supporting NAB’s ambition to deliver innovative and intuitive digital experiences for customers.

"Cloud is one of the defining technologies of the financial services industry and AWS is helping banking leaders like NAB drive innovation and business growth. One of the key benefits of NAB’s transformation is the ability for the bank to become data-driven, which allows their data scientists, engineers, marketers, and other roles to make better informed decisions, faster," Ms Van Veldhuizen said.

"We’re proud to help NAB continue to leverage the scale, resilience, and security of AWS to accelerate product development, operate more efficiently and more cost effectively while exceeding customer expectations and meeting the necessary compliance requirements."

#contactcenterworld, @NAB, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.nab.com.au


About National Australia Bank:
Company LogoNational Australia Bank’s UK organisation.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Plan Training In Advance

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Published: Wednesday, November 30, 2022

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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